Privacy Policy
At Ask4Med, your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website (www.ask4med.com), use our mobile application, or interact with our services.
By using our website or services, you agree to the collection and use of your data as described in this policy. Please take a moment to review the following details carefully.
1. Information We Collect
To provide you with a seamless and personalized experience, we collect the following types of information:
Personal Identification Information:
When you register on our website, place an order, or contact customer support, we may collect your name, email address, phone number, shipping address, and payment details.
Transaction Information:
We collect data related to your purchases, including order history, payment information, and billing details.
Usage Data:
We collect information about how you interact with our website and mobile app, including IP addresses, browser type, device type, and browsing behavior. This data helps us understand your preferences and improve our services.
Cookies and Tracking Technologies:
We use cookies, web beacons, and other tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, analyze website traffic, and deliver personalized content.
Health Information:
If you upload a prescription, we may collect sensitive health-related information as part of the transaction. This information is handled securely and used only for processing your orders.
2. How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
To Process Orders:
We use your personal information to process your orders, deliver products, and send order confirmations, updates, and invoices.
To Improve User Experience:
Your usage data helps us improve the functionality and usability of our website and app, making your shopping experience more efficient and user-friendly.
To Provide Customer Support:
We may use your contact details to resolve any issues you encounter with our products, services, or transactions.
To Personalize Content:
We may use your information to personalize the content and offers displayed on our website based on your preferences, interests, and browsing history.
To Send Marketing Communications:
With your consent, we may send you newsletters, promotions, and other marketing communications via email or SMS. You can opt out of these communications at any time.
To Comply with Legal Requirements:
We may use your data to comply with applicable laws, regulations, or legal processes such as fraud detection and investigation.
3. How We Protect Your Information
At Ask4Med, we are committed to ensuring the security of your personal information. We take appropriate technical, administrative, and physical measures to safeguard your data:
Data Encryption:
We use SSL encryption (Secure Socket Layer) technology to encrypt sensitive information, such as payment details and personal data, during transmission.
Secure Storage:
Your personal information is stored on secure servers with access limited to authorized personnel only.
Regular Security Audits:
We perform regular security audits to identify vulnerabilities and mitigate potential risks.
While we implement the highest security standards, please note that no method of data transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
4. Sharing Your Information
We value your privacy and will never sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers:
We may share your information with trusted third-party service providers who assist us in processing transactions, delivering products, and providing customer support. These third parties are obligated to keep your information secure and are not permitted to use your information for any other purpose.
Legal Requirements:
We may disclose your personal information if required by law or in response to legal requests, such as court orders or subpoenas.
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. You will be notified via email or a prominent notice on our website if such a transfer occurs.
Third-Party Links:
Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of those websites before sharing any personal information.
5. Your Rights and Choices
As a user, you have the following rights regarding your personal data:
Access and Update:
You have the right to access, correct, or update your personal information by logging into your account on Ask4Med or contacting our customer support team.
Opt-Out of Marketing:
You can opt out of receiving marketing communications by clicking the "unsubscribe" link in any promotional email or by contacting us directly.
Data Deletion:
You have the right to request the deletion of your personal data, subject to certain legal exceptions. To request the deletion of your data, please contact us at support@ask4med.com.
Data Portability:
You have the right to request a copy of your personal data in a commonly used, machine-readable format.
Withdraw Consent:
If you have provided consent for the processing of your data, you have the right to withdraw your consent at any time. This will not affect the legality of any processing based on consent before its withdrawal.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience and personalize content. By using our website, you consent to the use of these cookies. You can manage your cookie preferences through your browser settings.
Essential Cookies:
These cookies are necessary for the functioning of our website and cannot be disabled. They are used to process payments, authenticate user sessions, and remember shopping cart items.
Performance Cookies:
These cookies collect anonymous data to help us understand how visitors interact with our website, such as the pages they visit most often. This helps us improve website performance.
Targeting Cookies:
These cookies are used to deliver relevant advertisements and content based on your preferences. They may be set by third-party advertising networks with our permission.
You can modify your browser settings to accept or reject cookies, or to be notified when a cookie is set. However, disabling cookies may affect your ability to use certain features of our website.
7. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If you believe that we have collected personal information from a child, please contact us, and we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page with the date of the last update. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at:
Email: support@ask4med.com
Phone: +91 88812 34880
Office Address: Ask4Med, Lucknow, Uttar Pradesh
By using Ask4Med services, you acknowledge that you have read and understood this Privacy Policy. Your continued use of our website and services constitutes your acceptance of any updates or changes to this policy.