About Ask4Med & Product Information
Q1. What is Ask4Med?
Ask4Med is an online pharmacy platform offering affordable and authentic generic medicines across various therapeutic categories, including chronic care, pain relief, sexual wellness, mental health, and general wellness. We aim to make essential medications accessible to everyone.
Q2. Are the products on Ask4Med authentic?
Yes. All medicines listed on Ask4Med are 100% genuine and sourced from licensed manufacturers and registered distributors approved by the Drug Controller General of India (DCGI). We prioritize products that meet GMP and Schedule M compliance.
Q3. What are generic medicines?
Generic medicines contain the same active ingredients as branded drugs and deliver the same therapeutic effect, but are sold under non-branded or less expensive labels. They are approved by Indian regulatory bodies for safety and efficacy.
Q4. Are these medicines safe to use?
Yes, all generic medicines listed on Ask4Med are clinically approved and safe when used as prescribed. However, always consult a qualified healthcare professional before starting any medication, especially if you have pre-existing conditions or are taking other treatments.
Ordering Process
Q5. How do I place an order?
Follow these simple steps:
Browse and select your medicines
Add them to your cart
Proceed to checkout and enter your delivery details
Choose a payment method and confirm the order
You will receive a confirmation by email or WhatsApp.
Q6. Can I modify or cancel my order?
You can modify or cancel your order only before it is shipped. Contact our support team immediately via WhatsApp or phone for assistance.
Q7. What happens if a product is out of stock after ordering?
We will notify you if any product becomes unavailable after placing the order. You can choose a replacement, wait for restocking, or request a refund for that item.
Payments
Q8. What payment methods are supported?
We accept:
Credit/Debit Cards (Visa, MasterCard, Rupay)
UPI (Google Pay, PhonePe, Paytm)
Net Banking
Wallets
Cash on Delivery (select locations)
Q9. Is payment through Ask4Med safe?
Absolutely. Our payment gateways like Razorpay and Paytm are PCI-DSS compliant, and we use SSL encryption to ensure your data remains protected. We never store your payment details.
Shipping & Delivery
Q10. What are the shipping charges?
Q11. What is the delivery timeline?
Metro cities: 2–4 working days
Tier 2/3 cities: 3–6 working days
Remote areas: 5–8 working days
Delays may occur due to festivals, weather, or courier issues.
Q12. Can I track my order?
Yes. After your order is shipped, you’ll receive a tracking ID, courier partner name, and a link via email/WhatsApp to monitor the delivery status.
Returns, Refunds & Cancellations
Q13. What is Ask4Med’s return policy?
Returns are accepted if:
Returns must be initiated within 48 hours of delivery. Opened, used, or temperature-sensitive products are not eligible for return.
Q14. How do I return a product?
Contact our support team with your order ID and a brief description
Share photos of the item and packaging
We will initiate a reverse pickup or process a refund
Q15. When will I receive my refund?
Refunds are processed within 7–10 business days after the returned item is verified or after a successful cancellation (pre-shipping).
Q16. Can I cancel my order after placing it?
Yes, as long as it hasn't been shipped. Once dispatched, cancellation is not possible.
Product Use & Storage
Q17. How should I store the medicines?
Keep medicines in a cool, dry place, away from sunlight and out of children’s reach. Always retain them in their original packaging for safety and instructions.
Q18. Can I take generic medicines with other medications?
Yes, but we advise consulting your doctor to avoid interactions. Always disclose all ongoing treatments to your physician.
Customer Support
Q19. How can I contact Ask4Med?
We’re available Monday to Saturday, 10:00 AM – 6:00 PM
📧 Email: support@ask4med.com
📞 Phone/WhatsApp: +91 88812 34880
Q20. Do you offer medicine guidance or consultation?
Yes. Our support team is trained to assist you in choosing the right medicine. For personalized help, contact us via phone, WhatsApp, or email.